We treat your private information as we would want others to treat ours. We follow these simple, but effective rules:
We take your privacy very seriously, and we will do everything in our power to keep your private information private. We do not store private information on our computer systems. We do not require you to provide a credit card for our files (we trust you), therefore we don't need to store that information. We believe that is best way there is to prevent the loss of such information because you can't lose what you don't have.
If you would like to discuss our methods and procedures in place for privacy and security, we would be glad to discuss them with you. Simply call our main phone number (at the top of every web page) and ask for the manager. He or she will be glad to provide you with the information you require, or immediately direct you to someone that can.
If we have assigned you an Account Number and a PIN number to be used on our patent download service, we ask that you keep these confidential. If your account and PIN number is compromised, we ask that you inform us as soon as possible so that we may assign you a new one. We will not hold you responsible or bill you for patent images downloaded by someone that fraudulently used your account. There are daily limits on each account for security, and if you intend to download more than 500 images per day on any one account, please notify us so that we may increase your account limits (and possibly give you a quantity discount!).